our Customer Charter

We will…

• Aim to answer calls within 10 seconds.

• Tell you within minutes if you could claim.

• Handle your claim on a no win no fee basis, with no upfront or unexpected costs. Learn more about NO WIN NO FEE

• Tell you about each step in the process so you know what to expect.

Our lawyers will…

• Tell you the likely value of your claim. This will be done at the earliest opportunity.

• Tell you how long it could take to settle your claim. This will also be done at the earliest opportunity.

• Respond to your telephone or email queries within one business day.

• Respond to your letter queries within three business days.

• Thoroughly explain why your claim can’t proceed, if for any reason it can’t.

• Your lawyer will also be on hand to answer any questions you might have throughout your claim.